Exchange for Defect,
Note - Steps in providing warranty to the customer
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Step1: If the customer cannot provide you with purchase date printed on user guide, please go to www.lens-2.com and click "Check Warranty" to verify whether the customer still within 1 year warranty
Step2: If the customer is under warranty, open battery cover and check for any rusting. Rusting is not covered under Lens2 warranty policy
Step3: Insert new batteries to double check first whether it is the problem of battery
Step4: If the red-light is on but the motor doesn't run, it is due to the problem of user pressing the cup while the motor is running and the consequence is jamming the motor. Please advise the customer not to do so again and proceed to step 5.
Step5: Fill in the form below. Take out the battery cover (that consists of old Warranty ID) and put this old battery cover into a new Lens2 machine. In short, swap the battery cover only. You should not give the user new batteries, accessories, user guide, warranty card or Lens2 box. Please advise the customer that the warranty date is still the same as his/her first purchase date. Please do not register again in "Register your warranty". Put a sticker onto the defect machine printing the defect WID, user name and exchange date. 

Note for dealer
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We will ship to you the replacement unit along with your next order. For the defect, please keep it aside for our collection later
For Date & Dealer column, Please fill in either    "Date, dealer's code"    OR    "Date, company name, country"
For Defect Warranty ID column, Please fill in the defect Lens2's "Warranty ID". You can locate Warranty ID at battery cover
For User Detail column, Please fill in the defect the user's "Customer Name, Warranty Expiry date, Email, Mobile phone with country Code". You can locate Warranty ID at battery cover